Polk Elder Care Guide

Polk County's Most Comprehensive Senior Resource Guide

Resources & Support

 
  Abuse
Adult Day Care
Aging Agencies and Organizations
AIDS and STD Awareness
Alcohol/Drug Abuse
Alzheimer's / Dementia
Assisted Living
Caregiver Education & Support
Case Management
Crime Prevention
Deaf / Hearing Services
Disaster and Emergency Services
Educational Programs
Emergency Home Energy Assistance
Eye / Vision Services
Food Services
Guardianship
Health Care Services
Hospice
Housing
Information and Referral
Insurance

Job Assistance
Legal Issues
Medicare
Nutrition Services
Prescription Drugs
Senior Centers
Social Security
Support Groups
Transportation
Veterans' Services
Volunteers

Abuse

Abuse Hotline 1-800-96-ABUSE
1-800-962-2873
Adult Protective Services 863/534-0845
Lakeland Police Dept., Community Service
Unit–Elderly Services 863/834-6912
Victim Assistance Program 863/834-6914
Long-Term Care Ombudsman
1-888-831-0404
http://elderaffairs.state.fl.us/index.php

Adult Day Care

Polk County Elder Services
www.polk-county.net 863/534-5320
Polk County Multi-Purpose Senior Centers
Bartow 863/534-0393
Haines City 863/421-3369
Lakeland 863/499-2606

Aging Agencies and Organizations

Agency for Health Care Administration (AHCA)
Register a complaint against a facility, verify a license, Medicaid fraud, request a publication and for general information call
Consumer Hotline 1-888-419-3456
www.flhealthfinder.gov

Better Living for Seniors Coalition www.blfspolk.org 863/248-1475

Elder Care Locator 1-800-677-1116
Florida Dept. of Elder Affairs
850/414-2000
http://elderaffairs.state.fl.us/index.php Florida Dept. of Financial Svcs
www.fldfs.com 1-800-342-2762

AIDS and STD Awareness

Nat’l STD and AIDS Hotline
1-800-232-4636
Spanish 1-800-545-SIDA
Nat’l Prevention Info Network
1-800-458-5231
TDD 1-800-243-7012
Polk County Health Dept 863/413-2620

Alcohol/Drug Abuse

Alcoholics Anonymous 863/687-9275
Al-Anon 863/687-3800
Toll Free 1-866-539-3030
Drug Helpline 1-800-662-HELP
Drug Prevention Resource 863/802-0777
Narcotics Anonymous Helpline
863/683-0630
Tri-County Human Services
863/533-4139

Alzheimer's/Dementia

Alzheimer’s Association- FL Gulf Coast Chapter
Lakeland 863/688-4834
Winter Haven 863/292-9210
24-hour helpline 1-800-772-8672
www.alz.org

Assisted Living

Assisted Living Federation of America (ALFA)
www.alfa.org 703/894-1805
Florida Assisted Living Affiliation (FALA)
www.falausa.com 850/383-1159
Lakeland Police Dept., Community Svc
Unit–Elderly Services 863/834-6912
Medicare 1-800-MEDICARE
www.medicare.gov (1-800-633-4272)
Ombudsman Program Info
1-888-831-0404
Polk County Elder Services
www.polk-county.net 863/534-5320
USF Polytechnic Rath Senior Connections and Educational Ctr 863/533-5925
www.rathcenter.org
Social Security Administration
www.ssa.gov 1-800-772-1213
West Central Florida Area Agency on Aging
(WCFAAA) • www.wcfaaa.org
Elder Helpline 813/740-3888
Toll Free 1-800-336-2226


Caregivers Education and Support

Alzheimer’s Association FL Gulf Coast
www.alz.org 1-800-772-8672
Lakeland 863/688-4834
Winter Haven 863/292-9210
Alzheimer’s Caregivers Support Online
www.alzonline.net
Polk County Family Caregivers
863/603-9110

Case Management

Polk County Elder Services
www.polk-county.net 863/534-5320

Crime Prevention

Seniors vs Crime Program
Lakeland 863/557-1672
Haines City 863/419-3701 www.polkseniorsvscrime.com

 

Deaf / Hearing Services

Central Florida Speech & Hearing Center

www.cfshc.org  863/686-3189


Disaster and Emergency Services

American Red Cross 863/294-5941

Toll Free 1-888-220-9118

www.polkcountyflredcross.org

FEMA 1-800-621-3362

Polk County Emergency Mgmt

Special Needs Shelter Registration/Info

www.polk-county.net 863/534-5600


Educational Programs

Better Living for Seniors Coalition

www.blfspolk.org 863/534-5320

Citizen CPR, Inc. 863/680-1277

www.citizencprinc.com

Spectrum Resource and Development Center

863/967-0660

www.spectrumresources.wordpress.com

USF Polytechnic Rath Senior Connections and Educational Ctr 863/533-5925

www.rathcenter.org

West Central Florida Area Agency on Aging 

www.wcfaaa.org 813/740-3888

Toll Free 1-800-336-2226


Emergency Home Energy Assistance

Polk County Elder Services: 

www.polk-county.net 863/534-5320

Project Care

Lakeland Electric 863/834-9535

www.lakelandelectric.com/yourhome/

prodserv/projectcare.html


Eye/Vision Services

Florida Division of Blind Services 

www.myflorida.com/dbs 863/499-2385


Food Services

Angel Food Ministry

Bartow 863/701-1964

Davenport 863/422-3568

http://freewebs.com/angelfooddavenport

Haines City 863/422-0107

Lakeland 863/859-3577

Elderpoint Ministries 863/682-7249

www.elderpoint.org

Meals on Wheels 863/299-1616

National Hunger Hotline
1-866-3-HUNGRY

www.whyhunger.org



 

Guardianship

Florida State Guardian Association Online

www.floridaguardians.com/mc/page.do

New Beginnings Guardians 863/899-4280

863/450-7342


Health Care Services

Polk County Health Dept.
863/686-1121 x247

Auburndale Clinic 863/965-5400

Bartow Clinic 863/519-7916

Lake Wales Clinic 863/678-4144

Lakeland Clinic 863/413-2620

 

Hospice

Cornerstone Hospice 863/421-1482

863/291-5560

Good Shepherd Hospice  863/682-0027

www.goodshepherdhospice.org

Hope Hospice 863/688-4715

www.hopehospice.org 1-800-835-1673 



Housing

Housing Authority
Bartow 863/533-6311
Haines City 863/421-3680
Lake Wales 863/676-7414
Lakeland 863/687-2911
Winter Haven 863/294-7369
Section 8 Housing
863/534-5240
HUD
813/228-2026

 

Information and Referral

Agency for Health Care Administration

Medicaid Info 813/871-7600

www.fdhc.state.fl.us

Alzheimer’s Association-FGCC www.alz.org

Lakeland 863/688-4834

Winter Haven 863/292-9210

24-hour helpline 1-800-772-8672

American Cancer Society

Lakeland 863/688-2326

Winter Haven 863/294-0661

American Heart Association
727/563-8109

Animal Services/Polk County Sheriff

863/499-2600

Central FL Speech & Hearing

863/686-3189

Epilepsy Services of West Central FL

863/686-5880

Federal Information Center
1-800-688-9889

TDD 1-800-326-2996

Florida Dept. of Elder Affairs
850/414-2000

http://elderaffairs.state.fl.us/index.php

Florida Elder Helpline
1-800-96-ELDER (5337)

http://elderaffairs.state.fl.us/index.php

Helpline Ministries, Inc. 863/667-0582

Information & Referral Eldercare Locator,

National Assoc. of Area Agencies on Aging

www.eldercare.gov 1-800-677-1116

National Kidney Foundation
1-800-927-9659 

Polk County Elder Services

www.polk-county.net 863/534-5320

West Central Florida Area Agency
on Aging

Elder Helpline 813/740-3888

Toll Free 1-800-336-2226

www.agingflorida.com

 

Insurance

Florida Dept. of Financial Services

www.fldfs.com 1-800-342-2762

SHINE(Serving Health Insurance Needs
of the
Elderly)
1-800-96-elder (5337)

http://elderaffairs.state.fl.us/index.php


Job Assistance

Experience Works 863/967-9631

www.experienceworks.org


Legal Issues 

Heart of FL Legal Aid Society
863-519-5663

Florida Dept. of Elder Affairs

Senior Legal Helpline 1-888-895-7873


Medicare 

Florida Medical Quality Assurance, Inc.

www.fmqai.com 1-800-844-0795 

Medicare 1-800-MEDICARE

www.medicare.gov (1-800-633-4227)

Nutrition Services

Polk County Elder Services 

www.polk-county.net 863/534-5326


Prescription Drugs
Directory of Prescription Drug Patient Assistance Programs 1-800-762-4636

www.phrma.org


Senior Centers

Bartow Senior Center 863/534-0393
City of Auburndale 863/965-6318

Eagle Lake Senior Center 863/293-4141

Haines City Senior Center 863/421-3369

Lakeland Senior Center 863/499-2606

Lake Wales Senior Center 863/678-0662

Lake Morton Senior Center 863/687-2988
Winter Haven Senior Center 863/291-5870


Social Security

Social Security Administration www.ssa.gov

1-800-772-1213


Support Groups

Alzheimer's Association Support Groups,

Caregivers and Early Stage Dementia Groups

863/688-4834 or 863/292-9210

Cancer Support Group
(Winter Haven Hospital) 863/267-1702

Diabetes Info and Support Group
(Winter Haven Hospital) 863/297-1706
Epilepsy Support Group
863/686-5880
Grief Center of Good Shepherd Hospice
Winter Haven 863/297-1880
Lakeland 863/802-0313
Grief Support–Regency Medical Ctr
Winter Haven 863/297-1877
National Parkinson Foundation
www.parkinson.org 1-800-327-4545
Lakeland 863/686-8028
Parkinson’s Disease Foundation
1-800-457-6676
www.pdf.org
Helpline Ministries, Inc:
Phone A Friend 863/667-0582

 

Transportation

Coast to Coast Flight Escort Service
727/944-2727


Citrus Connection
Handy Bus 863/688-5438
Winter Haven Area Transit (W.H.A.T.)
863/534-5500
Polk County Transit Services
ADA Paratransit Eligibility
863/534-5500 or TDD 863/534-3826
www.polk-county.net

 

Veterans' Services

Florida Dept. of Veterans Affairs
1-800-827-1000
www.va.gov or www.floridavets.org

 

Volunteers and Organizations

Elderpoint Ministries
863/682-7249
www.elderpoint.org
Faith In Action
North Lkld 863/686-0009
www.faithinactionnl.org
Winter Haven 863/294-5860
H.O.N.O.R.
863/816-2779
Retired & Senior Vol. Program
863/534-6729
Volunteer Resource Center
863/534-5329
VISTE (Volunteers in Service to the Elderly)
863/284-0828

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